Your Statutory Rights
These terms and conditions do not affect your statutory rights in any way
Services and Delivery
After completing the change of name questionnaire and making payment, your documents will be generated and checked by our qualified paralegal and e-mailed to you for you to check.
Subject to any amendments your deed poll and copies will be sent out by first class post same day
If we have raised any questions with you, then this delivery timescale will of course need to be extended.
Additional certified copies
If you do not order sufficient certified copies of your deed poll at the checkout, any additional copies will be charged at £3.00 per copy. In order to obtain additional copies, you will need to phone 01793 384 034, quoting your name and order reference.
This website complies with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in that you have a 14 working day cooling off period to decide whether you wish to proceed with services supplied directly by Online Legal Services Ltd, which starts on the day after you have purchased the service.
We will refund you within 14 working days. However you will not be entitled to a refund during the cooling off period if we have created any documents, as these are personalised goods and exempt from the regulations.
OLS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
OLS is in the process of applying to join the Trusted Trader Scheme administered by Swindon Trading Standards who require a number of customers to provide feedback to them in order to evaluate our application. You hereby consent to your name and telephone number being released to Swindon Borough Council for the purpose of providing feedback on the quality of the service.
OLS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We may collect the following information:
name and title
contact information including email address
demographic information such as postcode
information and or details required to provide the services offered
We require this information to process your order and provide you with a better service, and in particular for the following reasons:
We may contact you via email, telephone and or post to confirm details about your order
We may send you an email to request that you leave a review of our service
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web orders to respond to you as an individual. The web order can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We do not store credit card details nor do we share customer details with any 3rd parties.
We will never use your personal information to send you promotional information from third parties.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.